Shipping policy
We ship for free to the Continental 48 states of the United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Orders will be shipped free of charge from our warehouses in CA, IL, or TX. Under normal circumstances, we will need 1 to 3 business days to process the order and start shipping. Depending on your location, the order generally takes 4 to 11 business days to be delivered.
After your order has been shipped, you can check the order status information on our website. Sometimes, the status information will be delayed and not show as shipped. However, as long as the order has a tracking number, you can check its status through the website of the shipment company. You can check the logistics information for updates after 24 hours.
For LTL orders, you can accept a phone appointment or change the delivery time before the scheduled date. In most cases, we add this appointment service to all our orders for free. However, to ensure you receive your shipment promptly with no complications, please fill out your information as accurately as possible on the order page. In addition, please be ready to answer your phone from the delivery driver nearing the arrival of your order. Delivery times are normally from 8 AM to 5 PM Monday through Friday. If you are unable to accept your delivery during the scheduled time, please contact us or the shipping company as quickly as possible.
Please note that it is your responsibility to provide accurate contact and delivery information for your order, especially for LTL shipping. You shall be responsible for all costs incurred regarding missed deliveries, including but not limited to reshipping, storage, etc. We will attempt to keep the shipment on site awaiting delivery for 3 days, with failure to get in touch resulting in the order being returned to Cfgindustriall. In such cases, during the redelivery or refund process, we will reassess any expenses incurred by the customer and collect relevant fees.
Upon arrival of your shipment, please check the outer packing immediately to see if it is in good condition and if there are any damaged or lost items. If the damage is unacceptable, please reject it and ask the carrier to return the shipment. If the damage is acceptable, please pay attention to any issues on the delivery receipt. Please keep a copy of your receipt for on-site photos and send it to us. If the issue is not noted in the delivery receipt, we cannot guarantee any compensation for damaged or lost items.
Signing a delivery receipt indicates that the signatory has received the shipment under acceptable conditions. If you discover that a product is damaged or contains missing items after receiving the delivery, you must report the damaged or lost items to Cfgindustriall within 3 business days. In all cases, take a picture or video showing the damage and send it to the Cfgindustriall service team. Once the damage is confirmed, we will send you a replacement. After 3 days, Cfgindustriall will not be liable for any reported shipping loss or loss of items.
You must remember to keep all original packaging materials including all accessories, components/parts, and documentation in case you need to return the product to us. It is your responsibility to rebox, reset, redecorate, or repack the product and have it ready for loading by the operator.
Pre-Order Items
Some items on our website are offered for pre-order or are temporarily on backorder. When an item is available for pre-order, both the product title and the product description clearly state that it is a pre-order and display the scheduled ship time (for example, "Pre-Order – Ships Oct 10", "Pre-Order – Ships Early October"). The same pre-order status and scheduled ship time are repeated in the order confirmation email we send you.
By placing an order for a pre-order item, you acknowledge and agree that:
- Your payment is processed at the time your order is placed, in order to reserve your stock;
- The item will not be shipped until the scheduled ship date stated on the product page at the time of your purchase;
- The 1 to 3 business day order-processing period described above begins on the scheduled ship date, not on the date your order is placed;
- The 4 to 11 business day delivery period described above begins on the date the pre-order item is actually dispatched;
- Pre-order items may be shipped separately from in-stock items in the same order, and may therefore arrive in separate packages on different dates.
Scheduled ship dates are provided in good faith based on the information available from our suppliers at the time of listing. If a scheduled ship date changes, we will notify you by email at the address you provided at checkout and will update the product page accordingly.
You may cancel a pre-order item and receive a full refund at any time before it is shipped, by contacting our customer service team. Once a pre-order item has been dispatched, our standard shipping and return policies apply.
