Important Notice: Protect Your CFG Industrial Warranty & Official Customer Support
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At CFG Industrial, we are dedicated to providing reliable, professional-grade excavators, skid steer loaders, attachments, and replacement parts to hardworking customers throughout North America. Through years of focusing on product quality and customer service, we have built strong relationships with operators who depend on our equipment to support their daily operations.
Recently, our customer service team has identified an increasing number of support requests from individuals who purchased CFG equipment through sources other than our official website. We believe it is important to clarify our warranty and support policies to ensure every customer understands how to protect their investment.
The Issue: Support Requests from Unauthorized Purchases
In recent weeks, our support department has received numerous inquiries regarding technical assistance, replacement components, and warranty services for CFG machines and attachments.
After reviewing these cases, we found that many of these products were not purchased directly through our official store, cfgindustrial.shop.
A large portion of these requests involve equipment purchased from unofficial channels, including private resellers, third-party marketplaces, unauthorized auction platforms, and liquidation sellers. We understand that purchasing used equipment can sometimes lead to unexpected challenges, and our goal is to provide complete transparency regarding our official support policy.
Our Warranty Policy: Why Buying Directly from CFG Industrial Matters
To ensure product quality, customer satisfaction, and proper service standards, CFG Industrial provides full technical support and warranty coverage only for customers who purchase directly from cfgindustrial.shop.
Our warranty policy includes:
- 1-Year Warranty for machines
- 3-Month Warranty for parts
- 3-Month Warranty for attachments
This policy exists for several important reasons:
Verified Equipment History & Quality Control
When you purchase directly from CFG Industrial, we maintain complete records of your equipment, including production details, machine configuration, and shipping information. This allows our team to provide accurate technical support and service.
However, equipment purchased through third-party sources may have an unknown history. We cannot confirm whether the machine has been modified, improperly repaired, operated under extreme conditions, or equipped with aftermarket components before reaching a new owner.
Preventing Unauthorized Warranty Claims
CFG Industrial’s warranty represents a service commitment between the manufacturer and the original purchaser. Extending warranty coverage to unknown third-party transactions is not possible because we cannot verify the equipment’s ownership history, maintenance records, or operating condition.
Maintaining High-Quality Customer Support
Our technical and service teams are committed to providing fast and effective assistance to our direct customers. By focusing our resources on verified buyers, we can continue delivering the responsive support experience that CFG Industrial customers expect.
How to Protect Your Equipment Investment
Heavy equipment is a major investment that directly affects your business productivity. While purchasing from unofficial sources may appear to offer a lower price, unexpected repairs or a lack of manufacturer support can quickly increase your overall costs.
The best way to ensure complete protection is simple: always purchase from the official CFG Industrial website.
By buying directly from cfgindustrial.shop, you receive:
- Official manufacturer warranty coverage
- Direct access to CFG Industrial customer support
- Genuine factory replacement parts
- Verified equipment history
- Reliable factory-to-door shipping service
Avoid Risks — Choose Factory Direct
Before purchasing a CFG machine from a private seller, auction listing, or unauthorized marketplace, consider the long-term value of having official manufacturer support behind your equipment.
When you purchase directly from CFG Industrial, you are not only investing in a high-quality machine—you are also gaining the confidence that comes from knowing the manufacturer is there to support you throughout your equipment’s working life.
Protect your business, secure your warranty coverage, and browse our verified selection of excavators, skid steer loaders, attachments, and parts today at the official CFG Industrial website: cfgindustrial.shop.
